Refund Policy

Last updated: 30 September 2026

This policy explains when fees paid to MyZap Learning can be refunded. Please read it before enrolling in any course.

Cancellation before course access

If you cancel your enrolment before course materials or login access have been provided, you may request a refund within 7 days of payment. An administrative or payment gateway charge may be deducted.

After course access has started

Because our courses are digital, fees are generally not refundable once you have been given access to course content, study materials or live classes.

Non-refundable fees

  • Registration and application fees.
  • Examination and certification fees once paid to the institution or board.
  • Fees for courses you have completed or partly completed.

Duplicate or failed payments

If you were charged twice, or money was deducted but your enrolment was not completed, contact us with your payment details. After verification, the extra amount will be refunded to the original payment method.

Course cancelled by us

If MyZap Learning cancels a course before it starts, you can choose a full refund or move to another course.

How to request a refund

Email info@myzaplearning.com with your name, registered phone number, course name, payment date and transaction ID, and the reason for the request.

Processing time

Approved refunds are processed within 7–10 working days to the original payment method. The time taken for the amount to reach your account depends on your bank.

Contact us